At Everest Linens, we respect your privacy. We absolutely do not sell or share your information with anyone else, including any other company or organization, without your prior knowledge and consent.

Here are answers to some of the most frequently asked questions regarding our privacy policy:

1. Do we gather any information about visitors to our web site?

The information we gather about you really depends on what you do while you are at our web site.

As customers visit our web site, our web server automatically recognizes the visitor’s domain name. We collect domain names and track information on what pages visitors access or view. Because our web site is an online store, we are able to better serve our customers if we know which pages they view and how they get there.

For those customers who make a purchase, their name, address, phone number, e-mail, and credit card information are all required to complete the purchase and delivery process. Because most of our customers like to know that their order was received and processed, we use their e-mail address to send order confirmation and shipping information.

2. What do we do with the information we gather?

Once you have shown an interest in our products by registering at our web site or making a purchase, you may periodically receive communications from us in the form of telephone contact, printed catalogs or e-mails with questions or information regarding your orders as well as information about new products and/or promotional events. If you do not wish to receive any or all of these communications, please let us know. You can contact us by e-mail, phone, fax or in writing. Please provide us with your name, address, e-mail and phone number and let us know which communications you would like stopped.

On occasion, we may exchange names and other personal information with other companies whose products and services might be of interest to you, but only with your consent. If you do not wish to have your name or other personal information shared with other companies, please contact us by e-mail, phone, fax or in writing and we will gladly honor your request.

3. How can customers review the information we have?

Once you have created an account on our web site, you may click on the "Login" or "My Account" link at the top of the page to gain access to your account information. After Logging in, you will see a link on the welcome screen, which will allow you to view and/or update your profile. By clicking on "My Account" you will be able to edit any of your information.

4. Do we use “cookies” on our web site?

Like any business, we are anxious to make your shopping experience as pleasant and efficient as possible. In the online retail world, “cookies” are a widely used tool to do just that. At NeatSheets.com, like most all other legitimate online retailers, we use cookies to identify how a person came to our site and to track other web site activity.

Only the web site that creates a cookie can read it. Additionally, web servers can use only information that you provide or choices that you make while visiting the web site as content in cookies. Webmasters have always been able to track access to their sites, but cookies make it easier to do so.

Accepting a cookie does not give a server access to your computer or any of your personal information (except for any information that you may have purposely given, as with online shopping). Servers can read only cookies that they have set, so other servers do not have access to your information. Also, it is not possible to execute code from a cookie, and not possible to use a cookie to deliver a virus.

5. How can customers (or prospective customers) contact Everest Luxury Linens?

Everest Linens is proud to offer live customer service during normal business hours (M-F, 8:00AM - 5:00PM, MST). Our goal is to make your shopping experience an exceptional one and our trained customer service agents will make sure they assist you in anyway possible. We are at your service and invite you to contact us by phone or email. You can call us toll free at 1-800-NEATBED (800-632-8233) or email us at customerservice@neatsheets.com. For additional information on how to contact us, please click here.