Product Guarantee & Return Policy

At Everest Linens, we understand that bedding products are very personal in nature and that many consumers want to see and feel the fabric before making a purchase. That is why we offer free fabric swatches for you to see & feel before finalizing your order. Please take advantage of this free service by contacting us by phone or email to request the fabric swatches of your choice.

We cannot accept any returns on the basis of color match, or other dissatisfaction with fabric qualities. The made-to-order nature of our products means that all sales are final, except as noted below. We will only accept returns for manufacturing defects or nonconformity with order on these items. No returns can be accepted except in the case of defective merchandise, premature wear-and-tear (within 30 days of purchase) or non-conformity with confirmed order. No replacements can be sent until after defective products are returned to us for examination. Returned merchandise must be CLEAN. Any returned bedding in less than clean condition will not be examined, repaired, replaced, or credited, but will be sent directly back to the customer at their own expense.

Defective merchandise includes, but is not limited to: 1) Badly sized product, 2) Product that has been sewn improperly (stitching coming out, raw edges exposed, etc.), or 3) Product that does not conform to the order (missing options, wrong fabric/style etc.). Defective merchandise does NOT include: 1) Product that shrinks, fades, becomes blotchy, etc. due to improper use or laundering, 2) Product that suffers damage due to wear and tear, or 3) Product that suffers pilling.

If would like to return your purchase, please make sure to follow these instructions:

1. Contact us to obtain a Return Merchandise Authorization (RMA) within 30 days of receiving the product. You may obtain an RMA by calling our customer service department toll free at 800-632-8233 (800-NEATBED) or by emailing us at customerservice@neatsheets.com. Please provide us with your name, order number and a brief explanation of why you are unsatisfied with your purchase.

2. Within 15 days of receiving the Return Merchandise Authorization, ship the item to the address you are provided. Returned bedding products must be in their original, unused condition, and must include all original packaging and inserts. Please write the RMA number on the outside of the box and on a packing slip with your name, address, and order number. You may use the shipping carrier of your choice, but we recommend that you insure the package and obtain a tracking number for the shipment (i.e., FedEx, UPS, and USPS). We cannot be held responsible for return shipments that are lost or damaged in transit. The cost of return shipping is the responsibility of the customer. All items for return must be received no later than 30 days after the original delivery date to the customer.

3. Once the product is received, please allow 5 business days for inspection and processing of the return and the issuing of the credit. The original shipping and handling charges, if any, are non-refundable. Any credit or refund is applied to the original credit card used for payment. Once we issue a credit, please allow an additional 15-20 business days for your credit card issuer to have the credit appear on your statement.

No credit or refund is due for bulk purchases, special order items or items returned without an RMA or beyond the allowed return period.

  • No credit or refund is due for bulk purchases, special order items or items returned without an RMA or beyond the allowed return period. Everest Linens may, at its sole discretion, accept an item which does not meet the above conditions and charge a non-refundable re-stocking fee of $20.00 or 20% of the item price, whichever is greater. A 20% restocking fee will be applied to all returns on orders of 3 items or more.
  • Contact Us:

    We love to hear from our customers. Please feel free to contact us via any of the following methods:

    Mailing Address:
    Everest Linens
    3539 N 300 W
    Spanish Fork, Utah  84660

    Email:

    Phone:
    1-800-NEATBED

     
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